Part-Time (4 days p/w) Host & Community Manager

Who We Are Looking For

With our Host role we are looking for someone who;
– Is friendly, approachable, presentable, personable and fun
– Has exceptional communication skills
– A positive, proactive and solutions-orientated attitude
– Loads of initiative and creative ideas
– Can work autonomously
– Can manage their time effectively
– Is responsible, trustworthy and organised

Ideally we are looking for someone who has had experience of workspace, studio, gallery, business or hospitality management. They should be qualified to a graduate degree or equivalent level. A lot of our Hosts have a background in the creative industries, although this is not essential.We invest in our people. If you don’t feel that you have everything mentioned here but think this role could be for you, please do still apply. We are always looking for the right fit within our team and if we feel that is you, we will go the extra mile to train you into the role and nurture your growth.

Salary and Benefits

– £25,000 per annum (£31,250 per annum pro rata)
– Holiday allowance – 25 days per year, including bank holidays
– Christmas to New Year break on top of holiday allowance
– Private health insurance
– Charitable work days
– Personal development allowance
– Cycle2Work Scheme
– Team activities and away days

The Role

The Building

The Old Church School is, as its name suggests, a former Victorian school tucked discreetly behind the Wesley Methodist Church. It is a beautiful Grade II listed building with a striking modern extension that was added about 10 years ago. We opened the building originally in 2007. It is set around landscaped courtyard gardens and has car parking accessed from Park Road. The building houses individuals and businesses from all sectors including design, marketing, communications, technology, professional services and many others. Our members are a reflection of the diverse range of businesses Frome has to offer. Facilities include coworking desks, meeting rooms, private studios, phone booths, a members lounge and kitchen, event space and courtyard garden.

The Company

Forward Space owns and manages shared workspaces. We have been transforming how and where people work since 2007. Our mission is to raise the profile of regional towns and cities by creating design-led workspaces that are professional, creative and inspiring. We have grown organically to be recognised as one of the leading operators of shared workspaces in the South West. We now have eight buildings stretching right down to Penzance. We are fiercely independent and still wholly owned by our founder. The success of our buildings is dependent on the environment we create within them. So we work hard to establish a cohesive, inclusive, collaborative community that is supported and nurtured.

Team

You are not alone. You will report to a General Manager, who will be based at TOCS for part of the week. They in turn report to our COO, Alice. TOCS is also the Forward Space HQ so Ange, our finance and administration manager is based in the building. Their job is to support you in your role. Both Alice and our CEO, Gavin are regular visitors to all our buildings. We are a small, tight team and are in constant contact with each other via internal chat and video calls. We keep internal meetings to a minimum and we don’t micro-manage. We believe in autonomy and treating people like adults.

Key Responsibilities

Front of House
– Dedicated Front of House for TOCS; you are the face of the building
– Represent and support the Forward Space ethos and brand
– Meet and greet visitors & members, providing a welcoming environment at all times
– Ensure the smooth day to day running of the space
– Aim to build a strong creative community, which is inclusive, diverse and vibrant
– Ensure the building is always looking its best

Events Management
– Manage an events diary; don’t be afraid to unleash your creativity
– Organise regular member events to bring the community together
– Manage the programme of events for the local community
– Provide events reception cover if required (overtime paid)

Customer Service
– Answer all enquiries, encouraging people to pop in and say hello
– Provide day to day support to all TOCS members; making sure we help them thrive
– Resolve any technology issues with the help of our external IT support company
– Provide a detailed building induction to all new members, sharing all relevantprocedures and policies to ensure everyone is safe